We want you happy! We stand behind our workmanship and quality. If you're not satisfied with our poster frames for any reason (and it is RARE), we want to know so we can make it right! We want to be your lifetime supplier of all your framing needs.
To return a product to us, you must contact us within 30 days of purchase. All products carry a 25% restocking fee once processed, or a minimum fee of $5.00 (whichever is greater). For additional information about our re-stock fee, please see our FAQ page. The shipping fee for a return is the responsibility of the customer submitting the request. Orders with any shipping promotion that are returned will have the actual original shipping and packaging fees deducted from the refund amount.
Please Note: Any packages damaged from shipment or with missing contents, must be declared within 15 days of delivery. Failure to notify of damages will result in a loss of damage claim. All protective packaging must be kept for reuse for any damaged item, in case a carrier pickup is warranted.
For rush orders and special orders, all sales are final, non-refundable or exchangeable, including shipping charges.
Click Here to read our Privacy Guarantee.